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The intent of the Twin Falls County Sheriff's Office customer service survey is to gain insight into the sheriff's office from the eyes of our customers-the citizens we serve. This customer survey is for an overall evaluation of sheriff's office operations and as a tool to monitor our delivery of services.
Initial Contact
Case #  
 
1. How did you contact the sheriff's office?
911   
Business Line   
Other    
 
2. Was the phone answered promptly?
Yes   
No   
Comments    
 
3. Was the purpose of your contact addressed promptly and courteously?
Yes   
No   
Comments    
 
4. How would you rate the initial contact?
Excellent   
Good   
Fair   
Poor   
No opinion   
Comments    
 
5. How would you rate the on-scene arrival time to your request for service?
Excellent   
Good   
Fair   
Poor   
No Opinion   
Comments    
 
6. Did the sheriff's representative show concern for your individual situation?
Yes   
No   
Comments    
 
7. How would you rate the courtesy of the sheriff's office representative(s) on the scene?
Excellent   
Good   
Fair   
Poor   
No Opinion   
Comments    
 
8. How would you rate our field representative's ability to resolve your situation?
Excellent   
Good   
Fair   
Poor   
No Opinion   
Comments    
 
9. Was the sheriff's office representative neat and well dressed?
Yes   
No   
 
Investigator Contact
If your case required an investigator please answer questions 10 thru 16, if not go to question 17.
 
10. Did the investigator show concern for the situation and for you as a victim?
Yes   
No   
Comments    
 
11. Are you satisfied with the investigators explanation of what to reasonably expect from this investigation and any subsequent prosecution?
Yes   
No   
Comments    
 
12. Were you kept informed of the progress of your case?
Yes   
No   
Comments    
 
13. Please rate your overall satisfaction with the investigation:
Excellent   
Good   
Fair   
Poor   
No Opinion   
Comments    
 
14. How do you rate the sheriff's office overall service to you in this situation?
Excellent   
Good   
Fair   
Poor   
No Opinion   
Comments    
 
15. How could the sheriff's office have improved their service to you in this incident?
 
Overall Evaluation
16. How would you rate the sheriff's office overall service to you in this situation?
Excellent   
Good   
Fair   
Poor   
No Opinion   
Comments    
 
17. How could the sheriff's office have improved their service to you in this incident?
 
18. How safe is it to walk in your neighborhood/community at night?
Very Safe   
Safe   
Somewhat Safe   
Unsafe   
Very Unsafe   
 
19. Please identify the primary concerns regarding CRIMINAL activity in your neighborhood/community or on your street/road. ( Please write in your neighborhood/street/road)
Burglary/Theft   
Drugs   
Gangs   
Vandalism   
Violent Crime   
Comments    
 
20. Please indicate your primary concern regarding nuisance activity in your neighborhood or on your street/road:
 
21. Additional Comments (no more than 200 characters)
 
For further information please call Nancy Howell at 208-736-4126.